Harvard ManageMentor

Difficult Interactions

Leading Others

49.95 USD

Learning Objectives

Determine which conflicts to resolve.
Address the negative emotions that conflict raises.
Clarify the facts of an interpersonal conflict.
Solve the problem underlying a difficult interaction.
Manage conflict between coworkers.

Product Description

Difficult relationships or interactions are common issues experienced in the workplace. Difficult interactions occur between individuals at work and can be triggered by discontent, disagreement, opposition, purposeful provocation, and sometimes even personal issues that do not necessarily belong to the workplace. It might also be a circumstance in which the other person made you feel vulnerable, disturbed, annoyed, furious, or nervous. This course is designed to highlight some of the common causes of difficult interactions and the role of conflict management to handle such situations constructively. You will also learn about the key strategies to overcome them.

Lessons

Understand Difficult Interactions

Decide Whether to Address Conflicts

Address Emotions

Assess the Facts

Solve the Problem

Manage Conflicts between Employees

Experts contributing to this course

Dattner
Amy Gallo
Peter Bregman
Mark De Rond
Judy Ringer
Sharon Grady
René Carayol
Antonio Alves
Amy Gallo
Nina Godiwalla
Stas Gayshan
Carol Kauffman
Lauren Mackler
Hans Eben

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