Learning Objectives
Estimated Seat time: 1 hour, 54 minutes
Modality: Self-paced, Asynchronous learning
Assessment: Multiple-choice questions
Languages: English, Spanish, French, Portuguese, and Chinese
Included materials: Harvard Business Publishing Articles, Podcasts, tools, and worksheets
Customer-focused organizations are committed to understanding and serving customers’ needs. Organizations with such business models are more aware of and quick to respond to changing customer needs, while also being more likely to achieve their productivity goals and higher customer loyalty. This course module is planned to instill skills and expertise in students to identify customers’ needs and incorporate them into their business models to deliver value. A basic understanding of customer knowledge and its utilization will be provided to the students.
EdTech Prof
c/o Institute for Mergers, Acquisitions and Alliances (IMAA) GmbH Hagenholzstrasse 81a 8050 Zürich
